JFIFxxC      C  " }!1AQa"q2#BR$3br %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz w!1AQaq"2B #3Rbr@php $plan = Utility::getChatGPTSettings(); $attechment = \App\Models\Utility::get_file('uploads/tickets/'); @endphp @extends('layouts.admin') @push('script-page') @endpush @section('page-title') {{ __('Ticket Reply') }} @endsection @section('title')
{{ __('Ticket Reply') }}
@endsection @section('breadcrumb')
  • {{ __('Home') }}
  • {{ __('Ticket') }}
  • {{ __('Ticket Reply') }}
    • @endsection @push('css-page') @endpush @push('script-page') @endpush @section('action-button') @if (\Auth::user()->type == 'company' || $ticket->ticket_created == \Auth::user()->id)
    @endif @endsection @section('content')
    {{ __('Reply Ticket') }} - {{ $ticket->ticket_code }}
    @if ($ticket->priority == 'medium')
    {{ __('Medium') }}
    @elseif($ticket->priority == 'low')
    {{ __('Low') }}
    @elseif($ticket->priority == 'high')
    {{ __('High') }}
    @elseif($ticket->priority == 'critical')
    {{ __('Critical') }}
    @endif
    {{ $ticket->title }}
    {{-- {{ $ticket->status }} --}} @if ($ticket->status == 'open') {{ __('Open') }} @elseif($ticket->status == 'close') {{ __('Closed') }} @elseif($ticket->status == 'onhold') {{ __('On Hold') }} @endif

    {{ !empty($ticket->createdBy) ? $ticket->createdBy->name : '' }} . {{ !empty($ticket->createdBy) ? $ticket->createdBy->email : '' }} . {{ \Auth::user()->dateFormat($ticket->created_at) }}

    @if (!empty($ticket->description))

    {!! $ticket->description !!}

    @if (!empty($ticket->attachment))
    {{ __('Attachments') }} :
    • {{ !empty($ticket->attachment) ? $ticket->attachment : '' }}
    @endif
    @endif
    @if ($ticket->status == 'open')
    @if ($plan->enable_chatgpt == 'on')
    {{ __('Grammar check with AI') }}
    @endif
    {{ __('Comments') }}
    {{ Form::open(['url' => 'ticket/changereply', 'method' => 'post', 'enctype' => 'multipart/form-data']) }}

    {{ Form::close() }}
    @endif
    {{ __('Replies') }}
    @foreach ($ticketreply as $reply)
    users) && !empty($reply->users->avatar)) src="{{ asset(Storage::url('uploads/avatar/')) . '/' . $reply->users->avatar }}" @else src="{{ asset(Storage::url('uploads/avatar/')) . '/avatar.png' }}" @endif>
    {{ !empty($reply->users) ? $reply->users->name : '' }}
    {{ !empty($reply->users) ? $reply->users->email : '' }}

    {{ $reply->created_at->diffForHumans() }}

    @if (!empty($reply->description))

    {!! $reply->description !!}

    @if (!empty($reply->attachment))
    {{ __('Attachments') }} :
    • {{ !empty($reply->attachment) ? $reply->attachment : '' }}
    @endif
    @endif
    @endforeach
    @endsection